{"id":66994,"date":"2025-04-23T12:58:42","date_gmt":"2025-04-23T10:58:42","guid":{"rendered":"https:\/\/www.nordnet.dk\/blog\/?p=66994"},"modified":"2026-04-13T15:09:43","modified_gmt":"2026-04-13T13:09:43","slug":"dem-snakker-du-med-naar-du-ringer-til-nordnet","status":"publish","type":"post","link":"https:\/\/www.nordnet.dk\/blog\/dem-snakker-du-med-naar-du-ringer-til-nordnet\/","title":{"rendered":"Dem snakker du med, n\u00e5r du ringer til Nordnet"},"content":{"rendered":"\n

Hos Nordnet har vi oplevet, at interessen for investering<\/a> de seneste \u00e5r er steget \u2013 en tendens, som kun forts\u00e6tter. <\/strong><\/p>\n\n\n\n

N\u00e5r interessen vokser, betyder det ogs\u00e5, at der kommer mange nye investorer, og selvom vi g\u00f8r alt for at komme alle sp\u00f8rgsm\u00e5lene i fork\u00f8bet med artikler og videoer i Nordnet Academy, ved vi, at der altid kan opst\u00e5 nye sp\u00f8rgsm\u00e5l undervejs \u2013 uagtet om du er helt ny investor eller meget erfaren. <\/p>\n\n\n\n

Derfor sidder vores uddannede danske kundeservice altid klar til at svare p\u00e5 dine sp\u00f8rgsm\u00e5l alle hverdage mellem 09:00 – 17:00. S\u00e5 hj\u00e6lpen er alts\u00e5 kun et opkald v\u00e6k.<\/p>\n\n\n\n

Hvem er kundeservice?<\/strong><\/h2>\n\n\n\n

Som kunde kan det v\u00e6re rart at vide, at man f\u00e5r en kompetent medarbejder i r\u00f8ret, n\u00e5r man ringer for at f\u00e5 hj\u00e6lp. Og det f\u00e5r du hos os. Vores danske kundeserviceafdeling best\u00e5r af over 30 medarbejdere, som foruden en videreg\u00e5ende uddannelse ogs\u00e5 gennemg\u00e5r et internt uddannelsesforl\u00f8b. Det betyder, at du kan v\u00e6re sikker p\u00e5, at den medarbejder, som du f\u00e5r i r\u00f8ret, har kompetencerne til at hj\u00e6lpe dig.<\/p>\n\n\n\n

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Alle vores kundeservicemedarbejdere sidder p\u00e5 vores kontor i K\u00f8benhavn. S\u00e5 selvom du ringer ind med et af de mere komplicerede sp\u00f8rgsm\u00e5l, som m\u00e5ske lige kr\u00e6ver hj\u00e6lp fra en s\u00e6rlig fagekspert inden for fx pension, har vores medarbejdere altid mulighed for at s\u00f8ge sparring hos fagspecifikke eksperter for at hj\u00e6lpe med at give dig svar.<\/p>\n\n\n\n

S\u00e5 uanset hvor mange sp\u00f8rgsm\u00e5l om Nordnet du br\u00e6nder inde med, kan vi garantere, at vi g\u00f8r vores ypperste for at besvare dem.<\/p>\n\n\n\n

Over 100.000 sp\u00f8rgsm\u00e5l<\/strong><\/h2>\n\n\n\n

Det er m\u00e5ske sat p\u00e5 spidsen, at vores kundeservice kan svare p\u00e5 over 100.000 sp\u00f8rgsm\u00e5l, men alt andet lige bevarede de 105.827 opkald fra kunder i 2024.<\/p>\n\n\n\n

Nu t\u00e6nker du nok, hvad i alverden kan jeg ringe ind for at sp\u00f8rge om? Det korte svar er alt om Nordnet. P\u00e5 vores hjemmeside kan du, inden du griber telefonen, finde svar p\u00e5 de mest stillede sp\u00f8rgsm\u00e5l, men vi ved ogs\u00e5, at det oftest kan v\u00e6re nemmere at f\u00e5 svaret forklaret, fordi der ofte vil opst\u00e5 opf\u00f8lgende sp\u00f8rgsm\u00e5l.<\/p>\n\n\n\n

Men med over 100.000 henvendelser om \u00e5ret, m\u00e5 ventetiden vel v\u00e6re lang? Egentlig ikke. Sidste \u00e5r var den gennemsnitlige ventetid p\u00e5 tre minutter, og det p\u00e5 trods af den gennemsnitlige samtale varer over fire minutter.<\/p>\n\n\n\n

\u00c9n ting du dog skal v\u00e6re opm\u00e6rksom p\u00e5, det er, at vi ikke kan give investeringsr\u00e5dgivning. S\u00e5 vi kan ikke svare dig p\u00e5, hvilke aktier<\/a>, det vil v\u00e6re en god id\u00e9 at k\u00f8be. Vi har desv\u00e6rre ingen krystalkugle, der kan forudse kurserne.<\/p>\n\n\n\n

Engagement og enkelthed<\/strong><\/strong><\/h2>\n\n\n\n

Du har garanteret h\u00f8rt det f\u00f8r, at virksomheder fors\u00f8ger at yde den bedst mulige service. Det g\u00f8r vi naturligvis ogs\u00e5, men frem for blot at p\u00e5st\u00e5 det, kan vi rent faktisk bevise det. Vi sp\u00f8rger nemlig en del af vores kunder, efter vi har talt med dem, hvordan de har oplevet den service, de har f\u00e5et. Og her er der enighed blandt vores kunder.<\/p>\n\n\n\n

P\u00e5 en skala fra 0 til 100 vurderer kunderne vores medarbejderes engagement til 94, hvilket blot understreger, at vi ikke kun fors\u00f8ger at yde den bedst mulige service, men rent faktisk g\u00f8r det.<\/p>\n\n\n\n

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For investering kan v\u00e6re komplekst, og derfor er det vigtigt, at vi kan hj\u00e6lpe med at g\u00f8re det mere enkelt og overskueligt. Derfor er vi glade for, at vores kunder vurderer os til 86, n\u00e5r vi m\u00e5ler p\u00e5 enkeltheden i den service, vi tilbyder. En anden ting, vi sp\u00f8rger vores kunder om, er, om de f\u00f8ler, at de har f\u00e5et en vejledning, som kan g\u00f8re det mere enkelt at investere. <\/p>\n\n\n\n

Til sidst er der den generelle tilfredshed, og den er ogs\u00e5 i top blandt vores kunder. Her vurderer vores kunder nemlig den generelle tilfredshed til 90. Det er vi naturligvis stolte af. S\u00e5 har du brug for hj\u00e6lp, kan vi garantere, at du bliver m\u00f8dt af engagerede medarbejdere, som vil g\u00f8re deres ypperste for at hj\u00e6lpe dig.<\/p>\n\n\n\n

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Kontakt Kundeservice<\/a><\/div>\n<\/div>\n\n\n\n

<\/p>\n\n\n\n

Ovenst\u00e5ende er ikke en anbefaling til at k\u00f8be eller s\u00e6lge v\u00e6rdipapirer<\/em>. Dette blogindl\u00e6g er udarbejdet til informationsform\u00e5l. Blogindl\u00e6gget udg\u00f8r s\u00e5ledes ikke investeringsm\u00e6ssig eller anden r\u00e5dgivning. Historisk afkast er ingen garanti for fremtidigt afkast. Finansielle instrumenter kan b\u00e5de stige og falde i v\u00e6rdi. Der er en risiko for, at du ikke f\u00e5r de investerede penge tilbage.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Hos Nordnet har vi oplevet, at interessen for investering de seneste \u00e5r er steget \u2013 en tendens, som kun forts\u00e6tter. N\u00e5r interessen vokser, betyder det ogs\u00e5, at der kommer mange nye investorer, og selvom vi g\u00f8r alt for at komme alle sp\u00f8rgsm\u00e5lene i fork\u00f8bet med artikler og videoer i Nordnet Academy, ved vi, at der 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